Returns and transit damage

Transit damage comes first

More lift problems trace back to transit damage than to a genuine product fault. The process only works if the damage gets recorded at delivery, not discovered later.

• Inspect the pallet before the driver leaves.
• Note any damage on the delivery receipt — a clean signature makes a claim much harder to win.
• Photograph the pallet as it comes off the truck, wrapping included.
• Tell us within 48 hours.

Bent arms, crushed control boxes and dinged columns are all recoverable when documented this way. They are much harder to recover once the paperwork already says the shipment arrived in good condition.

Change-of-mind returns on a freight item

A two-post lift is not a parcel, and a change-of-mind return is not free. Return freight on a palletised, several-hundred-pound item is a real cost, and it falls to the customer where the return is not our error or a genuine fault. Restocking terms depend on the manufacturer, and we will state ours plainly on this page before we take any order.

An uninstalled lift, still in its original packaging, is a different situation from one that has been anchored into a slab. Once a lift is installed, it cannot be returned as a change of mind — that is true of every two-post lift, not a policy specific to us.

Faults

A genuine product fault is handled under the manufacturer's warranty and your rights as a buyer. Warranty periods vary by manufacturer and by component — structure, power unit and parts are frequently covered for different lengths of time. Where we list a warranty, we state which component it applies to.

Where we are

We are pre-launch and not currently accepting orders. This page sets out the shape of the terms that will apply so you can read them before enquiring rather than after. Specific restocking percentages and warranty periods land here once dealer terms are signed.